Return, Refund & Cancellation Policy
At SalonScale, we are committed to providing hair stylists and salon owners with the tools they need to ensure color profitability. This policy outlines the terms for subscription refunds, returns, and cancellations to ensure transparency and fairness for all our partners.
1. SUBSCRIPTION PLANS
SalonScale offers four subscription tiers: Solo, Essential, Signature, and Luxe. Customers may choose between Monthly or Yearly billing cycles.
A. Monthly Subscriptions
No Refunds: Monthly subscriptions are non-refundable.
Cancellation: You may cancel your monthly subscription at any time. Upon cancellation, you will retain access to the SalonScale platform until the end of your current billing period. No prorated refunds will be issued for partial months. See Section 5 for how to submit a cancellation request.
B. Yearly Subscriptions
Refunds for yearly commitments are strictly governed by the following timeline from the date of initial purchase:
Within 30 days of purchase date: 100% of the subscription feeExcluding scale fees and associated shipping fees
After 30 days of purchase date: No refunds will be issued
Cancellation: Yearly may be cancelled at any time — no notice period is required. Cancelling stops your subscription from renewing at the end of your current paid term, and you'll retain access through the end of that term. Cancelling on its own does not entitle you to a refund; refund eligibility is determined solely by the Cancellation Window table above. See Section 5 for how to submit a cancellation request.
2. Hardware (The Precision Scale)
Due to the nature of the product and shipping logistics, SalonScale does not accept returns on hardware. All scale sales are final.
Damaged or Defective Goods
If your scale arrives damaged during shipping or is "Dead on Arrival" (non-functional out of the box), SalonScale will ship a replacement unit to you immediately at no additional cost.
3. Transform Plan Add on
SalonScale offers a paid setup plan called Transform, designed to help customers transition their pricing strategy to Parts + Labor. With Transform, customers work with a dedicated SalonScale expert to review their current pricing, understand their costs, build a Parts + Labor pricing strategy, and confidently implement it in their business.
Transform is a $199 one-time fee and is included at no additional cost with our annual subscription plans.
A refund is only available if the customer has not attended their first Transform onboarding session. Once a customer has attended at least one session, no refund will be provided.
If you have not attended your first session and would like a refund, you have two options:
Receive a $199 credit on your SalonScale account
Receive $99 refunded to the original payment method
4. Integration Add-ons
SalonScale offers both free and paid integration options. Customers may choose between Monthly or Yearly billing cycles.
You may cancel your monthly or yearly integration subscription at any time. Upon cancellation, you will retain access to the integration until the end of your current billing period. No prorated refunds will be issued for the remaining time in the billing period
5. How to Request a Refund, Replacement, or Cancellation
Subscription Cancellations: You can cancel your subscription at any time by going to Manage Subscription in your SalonScale account. From there, you will be directed to the Stripe customer portal, where you can select the option to cancel your subscription and provide a brief reason for your cancellation.
Refunds or Scale Replacements: To request a refund for a yearly subscription or report a defective scale, please contact us at info@salonscale.com. Once a refund or replacement request is received, our support team will review your account status and, where applicable, hardware history. We will respond within 2–3 business days with the next steps regarding your request.
6. General Terms
Refunds will be processed back to the original payment method used at the time of purchase.SalonScale reserves the right to refuse a refund if we determine, at our sole discretion, that the policy is being abused.Except where required by applicable law, refunds are provided only as expressly described in this policy.
