Meet Michael Gray, owner of Coveted Salon in Saskatoon, Saskatchewan. Coveted has always been ahead of the curve, one of the first salons to bring technology into the business.
The challenge
Even with that forward-thinking approach, Michael faced one big challenge: pricing color services fairly.
The team tracked color usage manually and entered the data by hand. It was time-consuming, error-prone and often led to a lot of wasted color. Michael knew there had to be a better way, and that’s when he discovered SalonScale.
The solution
Michael adopted SalonScale with a clear mission: create a 100% transparent pricing system that everyone, from clients to stylists, could get behind. The team could now explain the difference between the cost of time and the cost of color, and clients felt confident knowing exactly what they were paying for.
Clients were curious at first, but it didn’t take long for them to see the benefits. Now they only pay for the color actually used during their service. No more guessing games, just straightforward, fair pricing.
Behind the scenes, stylists who used to absorb the cost of color started earning commission based on actual usage. That boosted their earnings and made them more mindful of how much color they mixed, reducing waste and making sure every gram was accounted for.
We can actually see the color is being covered and so are our foils and so on. You don’t realize until you actually break it down… Let’s say you’re adding a $20 allowance into people’s color, but when you actually dig into it, it’s $75. Whose pocket does that come out of?
Michael Gray, Coveted Salon
The results
With SalonScale in place, waste went down, profits went up and the team was excited. Stylists loved having a clear view of color costs and seeing how it increased their earnings. Transparency and trust improved, and the salon ran more efficiently and profitably.
For Michael, SalonScale wasn’t just about keeping up with tech trends. It changed the business and set a new standard for what a modern salon can be.
Ready to see how your salon can have success like Coveted Salon? Book a demo with one of our SalonScale experts.
Let’s say you’re adding a $20 allowance into people’s color, but when you actually dig into it, it’s $75. Whose pocket does that come out of?
Michael Gray,Coveted Salon
