The challenge
Kaj Olafsen, owner of Filament Hair Inc. in Edmonton, Alberta, was struggling with accountability when it came to the salon’s color usage.
Balayages and vivids were becoming more popular, but there was a breakdown in communication about what was being mixed and how it was being used. Stylists were sometimes mixing two or three bowls of color for a single client, and color costs were eating up as much as 35% of the service.
Kaj was concerned about the lack of accountability and the high cost of color, as it was significantly impacting her salon’s profitability.
The solution
Kaj turned to SalonScale to measure the cost of each bowl of color mixed and separate parts and labor in her pricing, so every color service turns a profit.
SalonScale also stores formulas and notes for each client and provides detailed reports on what has been used and what hasn’t. With it in place, Kaj was able to increase accountability for her stylists and track her inventory and color usage in real time.
The results
The results were immediate. Filament Hair Inc. was able to charge back $2,000 worth of color in just one month, taking the salon from a 2% profitability rate into the green.
SalonScale made it less daunting for Kaj to expand her business and order color, because she was no longer worried about the high cost of color eating into her profits. Kaj is so pleased with the impact that she says she would rather give up her booking software than SalonScale.
The app’s detailed reports on color usage let her make informed decisions about inventory levels, pricing, and customer preferences, helping her business become more profitable and less daunting to run.
To learn more about the features Filament uses, such as color cost reporting, inventory management, and digital formulas, book a demo with one of our SalonScale experts.
